Less troubleshooting.
More watching.

An issue that prevented HD series being added when a 4K version already existed was reported fixed on 30 October 2026. HD series should start appearing as the library updates.

1. Refresh / update your playlist in AUSMATE to load the latest listings. See the playlist refresh guide below.
2. If a saved series still won’t play, remove that series from your favourites.
3. Search for the series again in TV Series and open the current listing.
4. Add the working listing back to your favourites.

Some series IDs have changed, so old favourites can point to a listing that no longer works.

Want a movie or TV show that isn’t on the service yet? You can request it yourself.

Scan with your phone to request a movie or TV show.

Requests page: free.austreams.online/requests
Username: austreams
Password: isthebest

AUSMATE only: these requests do not apply to AUSVOD or AUSCINEMA.

How it works

1. Open the Requests page on your phone, tablet or computer and sign in using the details above. In the updated TV Help app, scan the QR code at the top of this answer. On an older app, select Support / QR → Help on your phone, then open this guide and tap the Requests link.
2. Search for a movie or TV show.
3. Check whether it is already on FREE TV or AUSTREAMS, and which category it is in.
4. If it is missing, select Request.

If it can be sourced straight away, it may be added to FREE TV within a few minutes. Otherwise, it will be requested from the supplier. You can follow its progress on the Requests page.

Once the status shows Added, refresh / update your playlists in AUSMATE to see it. The playlist refresh guide is also near the top of this Help app.

Can’t find it in search? Use Ask by name and include the year if you know it.

Someone already requested it? Select +1 so the team knows it is popular.

Limit: 25 requests a day.

It’s a good idea to update your playlists regularly. New content is added and existing lists change, so refreshing helps keep your movies, series and channels up to date.

1. Open AUSMATE and go to the Settings tab.
2. Select Playlist.
3. Scroll down and select Update all playlists.
4. You’ll see a blue circle rotating while the playlists are loading. Wait for the update to finish.
5. Once complete, hold the Back button on your remote to leave the Settings tab and return to the app.

Let the update finish before leaving Settings. You do not need to delete your playlists or enter your login again for a regular refresh.

A helpful video guide to organising AUSMATE channel groups to suit you.

Older guide: the menus and layout may look different in your current app version.

Watch the channel groups guide on YouTube

On the TV Help app: version 1.3 adds Watch on TV and Scan with phone options when you select this topic. On an older Help app, use Support / QR → Help on your phone, then open this video on the page.

A video guide to adding the Free TV playlist if it is missing from AUSMATE.

Older guide: menus and login steps may have changed. Use the current Free TV login details supplied by Nolmads TV if prompted; the older video may not show that step.

Watch the Free TV playlist guide on YouTube

If you are unsure which login or playlist to use, ask support before deleting or changing an existing playlist.

On the TV Help app: select this topic in version 1.3 to watch on TV or scan with your phone. On older versions, use Support / QR → Help on your phone.

Buffering can come from your device, internet connection, VPN or the streaming service. Several people reporting the same feed can point to a service issue, but no other reports does not prove the problem is at your end. Check Latest updates & announcements and Telegram first.

Try these steps in order

1. Check your connection allowance. Stop playback on other devices using your login, then test again. See the connection-limit guide below.
2. Try another channel or video. Note whether one feed or everything is affected.
3. Restart your modem/router. When it is safe to disconnect everyone, unplug its power for 30–60 seconds, reconnect it and wait until the internet is fully back online before trying again. If you have a separate modem and router, bring the modem back online first, then restart the router. Restarting clears temporary memory and may clear some cached information, depending on the model; it does not clear your TV app caches or guarantee a buffering fix. Do not press the Reset button or choose Factory reset—that can erase your network settings.
4. Restart your Fire Stick. Open Settings → My Fire TV → Restart, or Device & Software → Restart.
5. If you use Club VPN or your own VPN, reconnect it after restarting and try a nearby Australian server. A poor VPN connection can also slow playback. Compare with another server or briefly disconnect to test; a VPN is not a guaranteed buffering fix.
6. Clear the affected app’s cache. Use Settings → Applications → Manage Installed Applications → select AUSMATE or the affected app → Force Stop → Clear Cache, then reopen it. Do not select Clear Data.

Still buffering? Try one change at a time

• Another player: test another app/player you already have set up. Stop the first stream before starting another.
• Another network: connect the Fire Stick to your phone’s 4G/5G hotspot and test the same feed. Check your mobile data allowance first. A different result helps narrow down a network or routing issue; it does not by itself prove an ISP block.

If it continues, send support the app, channel/video name, time it happened, whether other feeds work, and the tests you tried. Keep your login private.

Your plan’s connection allowance is the number of streams you can watch at the same time. A one-connection plan allows one active stream. If you purchased multiple connections, use the allowance confirmed with your plan.

If two devices try to play using a one-connection login, they can interrupt or disconnect each other. Repeated reconnecting can look like buffering.

1. Stop playback on every other device using that login, including phones, other TVs and devices used by family or friends.
2. Close other player apps that may still be streaming.
3. Test one stream on one device.

Do not share your login outside your agreed plan. If you need more simultaneous streams or are unsure of your allowance, contact Nolmads TV before adding another device.

Open Settings → Network on your Fire TV. Choose your Wi-Fi name and enter its password. You can also hold the remote’s Home button to open the Fire TV quick menu and reach Settings.

For a hotspot, turn it on in your phone’s settings first, then select it on the Fire Stick. Keep your phone nearby and check your mobile data allowance.

Connected but no internet? Check the same connection on another device. In Fire TV Network settings, highlight your network and press Play/Pause to see connection information.

Open Settings → My Fire TV → Restart. Some devices call this menu Device & Software.

If it is completely frozen, disconnect the Fire Stick’s power, wait 10 seconds, then reconnect it. Let it finish starting before opening your app.

Choose Restart, not Reset to Factory Defaults. A factory reset removes your setup.

Restart the Fire Stick first. If only one app is still affected, open Settings → Applications → Manage Installed Applications, select that app, then choose Force Stop and Clear Cache. Open it again.

Use Clear Cache. Clearing app data can remove saved logins and settings. Ask support before clearing data or reinstalling an app.

Press the remote’s Home button once to return to your Nolmads TV home screen.

If you used Options → Open Amazon home, open any app, then press Home again. That should resume the Nolmads TV home screen.

If it still goes to Amazon’s home screen, restart the stick and try again. Contact support if the problem remains.

Option 1 — Austreams Hub

1. Open Austreams Hub.
2. Select Show My Login.
3. Select Show Password to reveal your password. Your username is shown in the same window.
4. When finished, select Hide Password, then Done.

Option 2 — AUSMATE, if you do not have Austreams Hub

1. Open the AUSMATE app.
2. Go to Settings → Playlists.
3. Select the top playlist named Austreams.
4. Select Xtream Codes parameters.
5. Your username and password are shown at the top.

These are your Austreams service details, which are separate from your Amazon account login. Keep them private and do not post passwords or screenshots showing them in the Telegram group.

Check that you are using the details supplied for that particular app or service. Enter them carefully, including capitals, and check for extra spaces.

If the details still fail or the account shows expired, contact Nolmads TV to check the account or renewal. Reinstalling the app will not renew a subscription.

Never post passwords, payment details or full login screenshots in the group.

Check the TV volume, mute button and selected HDMI input. If you use a soundbar, check its input too.

Try another video and another app to see whether the issue is limited to one programme. If everything is affected, restart the Fire Stick and check that its HDMI and power connections are secure.

Tell support whether you can still see the home screen and whether other apps have picture and sound.

Open Austreams Hub from your Nolmads TV home screen. Check for app updates and follow the prompts for any updates you need.

Select Free Up Space / Clear Space for the Hub’s tidy-up option, depending on the wording shown.

You can also clear app caches through Fire TV Settings → Applications → Manage Installed Applications → Clear all Application Caches, if available, then confirm. Otherwise select individual apps and choose Clear Cache.

See How do I clear cache and keep my Fire Stick running smoothly? for the full guide. Avoid Clear Data unless support specifically asks you to use it.

Apps store temporary files called cache. These can help apps load faster, but clearing cache can help with some app faults or low-storage messages. It does not guarantee buffer-free streaming.

Option 1 — Austreams Hub

Open Austreams Hub and select Free Up Space / Clear Space, depending on the wording shown on your version.

Option 2 — Fire TV settings

1. Open Settings → Applications → Manage Installed Applications.
2. If available, select Clear all Application Caches, then confirm.
3. If that option is missing, select an app and choose Clear Cache. Repeat for other apps as needed.

If one app is stuck

In Manage Installed Applications, select that app, choose Force Stop, then Clear Cache. Open it again. Only force stop the app you are troubleshooting; leave your VPN, home-screen app and system services running.

If you already use DefSquid

Its Manage / Manage Apps area may provide a shortcut to an app’s settings. Select the affected app, then use the Fire TV Force Stop and Clear Cache controls when shown. Menus vary by version. You do not need DefSquid to use the built-in steps above.

Regular care

As part of your monthly check, open Austreams Hub for app updates and check available storage. Restart the Fire Stick if it becomes sluggish or unresponsive. Routine boosting or force-stopping every app after watching is not required.

Clear Cache, not Clear Data. Clear Data can remove saved logins and settings. Do not factory-reset the stick for a routine tidy-up.

A VPN (virtual private network) encrypts the connection between your Fire Stick and the VPN server. It helps keep activity carried through that connection private from your internet provider and the local Wi-Fi network. Services you connect to see the VPN server’s public IP address instead of your usual one.

This can be useful on shared Wi-Fi when travelling. You still need to trust the VPN provider; a VPN does not make you anonymous or stop every online threat.

Will it fix buffering? Sometimes it may help if your provider is slowing a particular type of traffic. It is not a guaranteed fix: a VPN can also slow things down, and it will not repair weak Wi-Fi, a service outage or an expired account.

How to try it: open your VPN app, sign in and choose a nearby Australian server. Check it says Connected before opening your streaming app. If playback gets worse, try another nearby server or disconnect briefly to compare. Some streaming services restrict VPN use.

A VPN is optional and may need its own subscription. It does not replace your streaming login or change your connection allowance.

Learn more: How a VPN works · VPNs and connection speed

Use the Telegram support section below for the Nolmads TV group. Follow the group’s instructions for contacting the seller privately about your account or renewal.

Have your app name, error message and a short description ready. Check the latest group updates in case an issue has already been reported.